The Nigerian Civil Aviation Authority (NCAA) has summoned airline officials to its headquarters in Abuja following a surge of passenger complaints and a string of unexplained flight disruptions.

The agency’s Director of Public Affairs, Mike Achimugu, disclosed this on Saturday through his official X (formerly Twitter) account, noting that the meeting has been scheduled for Monday.

According to Achimugu, the decision to summon the airline was triggered by an incident involving Air Peace on its Heathrow–Abuja route. Passengers on the flight were reportedly diverted through Gatwick to Lagos and later stranded at the Lagos airport without clear arrangements to complete their journey to Abuja.

He explained that the aircraft had to return mid-journey due to a cracked windshield, forcing the airline to reroute passengers. However, the affected travelers were left waiting in Lagos without adequate information or immediate arrangements to reach their final destination.

Achimugu added that the Heathrow–Abuja situation is only one of several concerns raised by passengers. Other complaints include repeated operational disruptions, delays in processing refunds, failure to provide compensation, and the lack of basic assistance such as meals, accommodation, and proper communication during flight delays or cancellations.

He stressed that the regulatory body would investigate the matter thoroughly and ensure airlines comply with passenger rights.

According to him, the inquiry will be conducted under Part 19 of the NCAA Regulations 2023, which outlines the rights of air passengers and the responsibilities of airlines operating in Nigeria.

Achimugu further warned that the authority would not tolerate situations where passengers are left stranded after paying for flights, noting that while the NCAA supports local airlines, it will continue to hold them accountable to strict operational standards.