MTN Nigeria has reaffirmed its dedication to transparency, customer satisfaction, and digital empowerment during its first-ever Customer Engagement Day (CED), held in Lagos under the theme “We See You. We’re With You.”

 

The event brought MTN executives face-to-face with customers in a hybrid setting, where pressing concerns, from data management to service delivery, were addressed in real time.

 

MTN Nigeria’s CEO, Karl Toriola, emphasized the importance of building a network that delivers more than just affordability. “We’ve invested heavily in quality infrastructure to power ambitions,” he said. “This day is about transparency—hearing your voices, responding sincerely, and reaffirming that MTN is your partner, not just your provider.”

 

The forum featured multiple interactive sessions, including panels on digital literacy, youth mentorship, financial inclusion, and data usage optimization. Customers asked pointed questions about data billing and network consistency, which MTN leaders responded to with pledges for improvement and clarity.

 

Chief Operating Officer Ayham Moussa reflected on MTN’s roots and evolving mission: “From day one, MTN has been powered by the Nigerian people. Today, we connect over 80 million people, and our mission remains the same—to support your hustle, back your dreams, and be a shield for your daily grind.”

 

In a session dedicated to Data Usage and Management, MTN’s Chief Customer Relations & Experience Officer, Ugonwa Nwoye, acknowledged the everyday realities faced by customers. “Whether it’s parents streaming online classes or entrepreneurs hosting meetings on Zoom, we know how vital data is. We’re not just offering it—we’re helping you manage and control it better.”

 

Chief Marketing Officer Onyinye Ikenna-Emeka underscored the importance of two-way communication. “We’ve listened to your stories, your frustrations, and your suggestions. You’ve trusted us with your lives and businesses, and we’re committed to transforming that trust into visible improvements,” she stated.

 

Beyond dialogue, CED also provided a platform for youths, SMEs, and digital creators through Speed Mentorship sessions, giving participants direct access to MTN executives and guidance on navigating the digital economy.

 

Attendees also explored thematic lounges featuring services like MoMo PSB (MTN’s fintech subsidiary), a Digital Skills Academy, tech demos, and a startup pitch challenge, all reflecting MTN’s goal of aligning its services with the evolving needs of modern Nigerians.

 

The inaugural CED marks a milestone in MTN Nigeria’s customer engagement journey, reinforcing its vision of becoming not just a telecom provider, but a trusted enabler of ambition and innovation.