Tobi Olanrewaju, a telecommunications expert and president of the National Consumers Advocacy Network (NCAN), has outlined the details of how the Nigerian Communications Commission, led by its Executive Vice Chairman, Aminu Maida, compelled mobile network operators, such as MTN Nigeria, Airtel, and Glo, to compensate subscribers for poor network services.
In a statement on Wednesday, Olanrewaju attributed the MNO’s decision to bold and consumer-centered regulatory intervention by the commission.

According to him, NCC’s directive marks a significant shift in regulatory enforcement, placing the interests of ordinary Nigerians at the heart of telecommunications governance.

For years, Nigerian telecom subscribers have endured suboptimal service quality with little or no consequence for operators. What we are witnessing under Dr. Aminu Maida is a clear assertion that regulatory oversight must translate into tangible benefits for consumers. This is not merely about compensation; it is about restoring trust in the system,” he stated.

Olanrewaju further called on other Nigerian regulatory agencies to draw lessons from the NCC’s approach.

“At a time when Nigerians are grappling with economic pressures, policies that directly impact their daily lives must be prioritized. Dr. Maida has demonstrated that regulation, when properly executed, can serve as a powerful tool for social and economic justice.”

UGAMATV reports that MTN Nigeria last month compensated subscribers with airtime for poor network service experience.