Key players in Nigeria’s e-commerce ecosystem have emphasised the need for businesses to embrace technology, strengthen infrastructure and build efficient systems to drive sustainable growth and improve service delivery.

The call was made during a panel session titled “Powering Commerce: The Systems, the Infrastructure and the In-Between” at the Future of Commerce Summit 2.0 organised by Glovo. The session was moderated by Osarumen Osaruyi, founder of Subtext.

Speaking during the discussion, Olakunle Ogungbamila stressed the importance of developing flexible software solutions that can evolve in response to changing market demands and user behaviour.

According to him, customer feedback often shapes the effectiveness of digital products, noting that businesses must remain adaptable to meet users’ expectations.

“Users ultimately influence how software evolves. While we designed our products to deliver seamless experiences, real-world usage has taught us valuable lessons and helped improve our solutions,” he said.

Also speaking, Opeyemi Oyinloye said the organisation has invested in robust systems that enable customers to complete transactions and purchases seamlessly, thereby enhancing user experience and operational efficiency.

On renewable energy adoption, Rotimi Thomas highlighted the growing role of solar energy in helping businesses manage rising energy costs. He noted that affordable renewable energy solutions and flexible payment plans are encouraging more organisations to transition away from fossil fuels.

Meanwhile, Sabestine Osika described technology integration as a transformative force in the logistics and shipment industry, helping businesses overcome operational challenges and improve efficiency.

Osika added that the company is exploring partnerships with renewable energy providers to tackle persistent power supply challenges that continue to affect many businesses within the e-commerce value chain.

The panelists agreed that technology, reliable infrastructure and innovative partnerships will remain critical to unlocking the next phase of growth in Nigeria’s rapidly evolving digital commerce sector.